Refund and return policy

Thank you for shopping at resinlampart.com. We want you to love your handcrafted resin lamp. Please read this policy carefully before placing your order, as it explains when returns, exchanges, and refunds are – and are not – available.

SECTION 1 – RETURN ELIGIBILITY

We accept returns for standard (non-personalized) products within 14 days of delivery, provided that:

  • The item is unused, in its original condition, and in its original packaging;
  • You contact us at [email protected] before sending anything back;
  • You provide proof of purchase (order number or receipt).

To start a return, please email us with your order number, the reason for return, and photos or its packaging. We will respond with return instructions.

SECTION 2 – PERSONALIZED AND CUSTOM-MADE PRODUCTS (FINAL SALE)

Many of our resin lamps are made-to-order with personalization, such as custom engraved names, text, or design details, based on the information you submit at checkout.

Because these items are created specifically for you and cannot be resold, all sales of personalized products are final. We do not accept returns, exchanges, or refunds for personalized items, except in the following cases:

  • The item arrives damaged or defective; or
  • The personalization on the item does not match what you submitted at checkout, due to our error.

Please double-check all spelling, names, and text before completing your order. Once production has begun, we are unable to make changes or cancel personalization requests.

If you believe your personalized item qualifies for one of the exceptions above, please contact us within 14 days of delivery, along with clear photos of the item and its packaging.

SECTION 3 – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us at [email protected] within 14 days of delivery with:

  • Your order number;
  • Clear photos of the damaged/incorrect item; and
  • Photos of the packaging (if damage may have occurred in shipping).

Once verified, we will offer, at our discretion, a replacement, repair, or full refund – including for personalized items in this case.

SECTION 4 – NON-RETURNABLE ITEMS

In addition to personalized products, the following items cannot be returned:

  • Items marked as final sale or clearance at the time of purchase;
  • Items that show signs of use, damage caused by the customer, or missing original packaging;
  • Gift cards (if applicable).

SECTION 5 – REFUNDS

Once we receive and inspect your returned item (for eligible non-personalized products), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method (e.g., PayPal or credit card) within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

Late or missing refunds: If you haven’t received a refund after 10 business days, please first check with your bank or payment provider, then contact us at [email protected] if the issue persists.

SECTION 6 – EXCHANGES

  • We only replace non-personalized items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].
  • Personalized items are not eligible for exchange except under the conditions in Section 2 and 3.

SECTION 7 – RETURN SHIPPING

  • If the return is due to our error (wrong item, damaged in transit, or defect), we will cover return shipping costs.
  • If the return is for any other reason (change of mind, wrong size selection, etc., for eligible non-personalized items), the customer is responsible for return shipping costs.
  • Shipping costs are non-refundable. If a refund is issued, the cost of return shipping (if any) will be deducted from your refund.
  • Because our products ship internationally, please allow extra time for return shipments to reach us.

SECTION 8 – ORDER CHANGES

If you need to change any details of your order (such as shipping address, size, color, or personalization text), please contact us at [email protected] as soon as possible – ideally within 24 hours of purchase. We will do our best to accommodate change requests after this window, but changes cannot be guaranteed once the order has been processed or shipped.

SECTION 9 – CANCELLATIONS

Orders can be canceled within 24 hours of purchase. For personalized products, cancellation is only possible before production begins, even if this is sooner than 24 hours. If you wish to cancel after the 24-hour window, please contact us and we will do our best to accommodate your request depending on the order status – however, cancellation after 24 hours is not guaranteed.

To cancel an order, contact us immediately at [email protected] with your order number.

SECTION 10 – CONTACT US

If you have any questions about our Refund and Return Policy, please contact us at email: [email protected]