FAQs
Frequently Asked Questions
Please read our FAQs before sending us a message.
We mainly offer shipping to United State, Canada, Australia, United Kingdom, EU and some countries that you can see in the country section at checkout page. If you are in other country, please contact us before ordering.
Most of our items are made to order. Standard made to order items take 7 to 10 business days to process, while personalized/custom orders take 3 to 4 weeks. A few items may be available in stock and can be shipped out within 3 to 5 days. After processing, shipping time is:
- United States: 8–15 business days
- EU, UK: 10–15 business days
- Other countries: 12–20 business days
Sometimes there may be delays. Please read carefully our Shipping Policy.
Yes, but only within a limited time window: you can cancel or change order details within 24 hours of purchase. For personalized/custom orders, this must also be before production begins, whichever comes first.
After these windows, your order may already be in production or handed over for export, so changes or cancellations may no longer be possible. If you need to make a change, please contact us right away at [email protected] with your order number, and we’ll do our best to help depending on the order status.
We will send you the tracking information via your email as soon as it is provided by the shipping company. You also can track your order here after it is updated.
Some time order has shipped but tracking codes will show up slowly after a few days, please be patient.
We will also send a backup link for your convenience in case tracking does not working on our website.
If your order has not arrived, or you’ve only received part of your order, by the estimated delivery date, please contact us at [email protected] with your order number. We will investigate the matter with the shipping carrier and provide you with updates and next steps as soon as possible.
If you do not receive any notification emails from us, please check your Promotions folder or Spam folder. You can also add our email to your contacts to ensure you don’t miss any of our emails.
If you still cannot find any emails, it may be because you entered an incorrect email address. Please contact us for prompt support!